Legal Notice
Zero Tolerance Policy
Heartland Limousine Services LLC — Drug-Free Workplace PolicyProhibited Conduct
At Heartland Limousine Services LLC, we are dedicated to maintaining a safe, productive, and drug-free work environment for our clients and employees. In response to the growing concern of substance abuse in the workplace, we have adopted a strict Drug and Alcohol Policy, applicable to all current and future team members.
Prohibited Conduct
To uphold the highest standards of safety and professionalism, Heartland Limousine Services LLC strictly prohibits:
Use, possession, solicitation, or sale of illegal drugs, narcotics, alcohol, or unauthorized prescription medication on company or customer property, or while performing work duties.
Impairment by drugs or alcohol—legal or illegal—during or outside of work hours if it negatively impacts job performance, workplace safety, or Heartland Limousine Services LLC’s reputation.
Possessing or using substances outside company or customer premises if it adversely affects an employee’s ability to safely and effectively perform their job.
Presence of prohibited substances (including illegal drugs, alcohol, or misused prescription medication) in an employee’s system during work hours, while on company or customer premises, or while conducting company business.
Drug and Alcohol Testing Policy
Heartland Limousine Services LLC reserves the right to perform drug and/or alcohol testing under the following circumstances:
Random Testing: Employees may be selected at random for substance testing to ensure compliance with our drug-free workplace standards.
Reasonable Suspicion Testing: Testing may be required if there is credible evidence of impairment, possession of substances, noticeable behavior changes, diminished work performance, excessive absenteeism, or tardiness.
Post-Accident Testing: Any employee involved in a workplace accident or injury, especially where drug or alcohol use is suspected, may be subject to mandatory testing.
Consequences of Policy Violations
Violations of this Drug and Alcohol Policy, including a positive test result or refusal to submit to testing, may result in disciplinary action—up to and including termination of employment. Employees will be provided an opportunity to explain the circumstances before any final decision is made.
Compliance and Complaint Reporting — Transportation for Hire Services (Dallas, TX)
In accordance with Ordinance 29696 and Chapter 47A of the Dallas City Code, customers and employees can report concerns regarding transportation-for-hire services to the City of Dallas through the Dallas 311 System.
How to File a Complaint:
1. By Phone:
Within Dallas city limits: Dial 311.
Outside Dallas city limits: Call (214) 670-3111.
2. Online:
Visit the Dallas 311 Service Request Portal to submit and monitor your service requests.
3. Via Mobile App:
iOS Users: Download the Our Dallas app from the App Store.
Android Users: Get the Our Dallas app from Google Play.
Information to Include in Your Complaint:
A detailed description of the incident.Date, time, and exact location of the occurrence.Identifying details (vehicle numbers, driver/company names).Your contact information (optional, for follow-up updates).
About Chapter 47A – Transportation for Hire Code
Chapter 47A of the Dallas City Code establishes key regulations for transportation-for-hire services. The goals of the ordinance are to:
Protect public health, safety, and welfare.
Ensure equitable service across Dallas.
Promote non-discriminatory practices.
Define standards for permits, vehicle operations, insurance, and service at major airports like Dallas Love Field and Dallas-Fort Worth International Airport (DFW).
Note: Services such as DART (Dallas Area Rapid Transit), hotel courtesy vehicles, and carpool arrangements are not regulated under Chapter 47A.
For more details, please visit the City of Dallas official website.